Abstract: The requirements of ISO 9000 are studied in order to find the easiest way of coping with the consequences of rapid changes in the academic and research libraries in Serbia alongside unsatisfactory working conditions and the consequences of this. The analysis of the prerequisites for launching the project for improvement of quality in library operations indicated the need for training. Searching for the most appropriate forms of training for librarians, with the aim that they should embrace the idea of continual professional development under given conditions, has necessarily included the efforts for their motivation to learn. Preliminary educational activities are conceived as provi-ding educational material, named Q(uality) messages, that should initiate the librarian, step by step, into best practice procedures in order to familiarize them with them in the working place and in the rhythm appropriate for them. messages аlso introduce the definitions of concepts from quality standards related to libraries and the continual improvements of library work processes. Librarians are informed about new editions of library standards – ISO 2780 and ISO 11620 and about the goals of the educational activities, materials and events planned by the Serbian Academic Library Association.