Abstract: To help the users of the University Library work more easily, and to make them aware of the range of services available, a set of instructions has been drawn up, and printed out in the form of leaflets. This short document has greatly helped improve relations between library staff and users; it shows users how to use the OPAC, the Internet, email and electronic journals. Of course, staff are still on hand to give individual assistance, but more efficiently, since the instructions help most users to find their way around independently. Users now perform more complex searches, using electronic databases. Posters have been placed in the most appropriate spaces at faculties of the Belgrade University, in order to efficiently inform the largest possible number of students and other potential users of the Library’s services.